Effective Listening in the Workplace
The most significant way to improve communication in the workplace is to recognize the importance of listening as the most valuable element of interpersonal communication skills, and make it an integral part of your team’s environment. Active listening goes well beyond the act of simply hearing. It is a technique which involves giving the speaker your undivided attention without interrupting, and observing their body language for non-verbal messages. This module is designed to teach you the basics of effective listening and solutions to common mistakes in the verbal communication process.