This module provides an overview of basic troubleshooting concepts. The topics covered in this module include identifying troubleshooting resources, understanding normal system operations, and diagnosing a problem using the half-split method. In addition, the module introduces the components of a troubleshooting flowchart.
This module takes 30 minutes to complete. At the end of this module, you must obtain an 80% or higher on the Test Your Knowledge for it to be marked as complete. You have unlimited attempts and the highest attempt is recorded.