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Module: Effective Listening in the Workplace
Effective Listening in the Workplace

The most significant way to improve communication in the workplace is to recognize the importance of listening as the most valuable element of interpersonal communication skills, and make it an integral part of your team’s environment. Active listening goes well beyond the act of simply hearing. It is a technique which involves giving the speaker your undivided attention without interrupting, and observing their body language for non-verbal messages. This module is designed to teach you the basics of effective listening and solutions to common mistakes in the verbal communication process.

This module takes 30 minutes to complete. At the end of this module, you must obtain an 80% or higher on the Test Your Knowledge for it to be marked as complete. You have unlimited attempts and the highest attempt is recorded.