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Module: Total Quality Management
Total Quality Management

Total Quality Management, or TQM, is a concept focused on ensuring that quality in production and services remains a driving force in the business model. TQM was the first philosophy to focus on quality from the customer’s point of view as the driving factor for an organization’s definition of product quality.

This module takes 30 minutes to complete. At the end of this module, you must obtain an 80% or higher on the Test Your Knowledge for it to be marked as complete. You have unlimited attempts and the highest attempt is recorded.